MIAMI – This city’s 71-member symphony orchestra is performing at MIA’s South Terminal on Saturday May 14 at 2:00 p.m. on the third level. Its principal conductor is music director Eduardo Marturet.
The orchestra, accompanied by Russian-born virtuoso pianist Yury Shadrino, will perform a two-hour symphony – the first-ever orchestral performance at MIA. The concert, titled Music in Unsuspected Spaces, is being presented by the Miami-Dade Aviation Department’s Division of Fine Arts and Cultural Affairs and will feature Academic Festival Overture by Brahms, Piano Concerto No. 2 in C minor by Rachmaninoff and Symphony No. 8 in G major by Dvorak. This is the first in a series of musical performances planned for MIA, a spokesman said.
Meanwhile, American Airlines employees at MIA are celebrating this week with a customer service victory as the airline announced the top five airports to be honored for improved customer experience and innovative problem solving for the first quarter of 2011. The program is called the “Customer Cup,” and the winners are announced each quarter.
“The Customer Cup was designed to build competition between airport station teams who are focused on improving processes, products and interactions to deliver a better customer experience,” said Mark Mitchell, American’s Managing Director – Customer Experience. “A good customer experience is the foundation for building customer loyalty, and we recognize five stations each quarter that make measurable improvements in enhancing the travel experience for our customers.”
Customer Cups are categorized and awarded by market size from largest to smallest stations according to flight activity. The award recognizes stations for their performance in serving customers at the airport across six primary customer touch points, including gate interactions, the boarding experience, delays and delay management, onboard interactions, baggage handling and baggage resolution. This quarter, Miami improved in all six categories to win its fourth Customer Cup. The station was awarded the Cup for improving internal customer satisfaction ratings in a number of key areas including customer interactions in which the station improved six points quarter over quarter. Other winners this quarter include Paris-Charles De Gaulle Airport (CDG), Norfolk International Airport (ORF), Montreal-Trudeau Airport (YUL) and Maurice Bishop International Airport – Grenada (GND).
MIA’s North Terminal has, over the last several years, had nearly one million square feet of epoxy terrazzo installed. The expansive concourse areas are decorated with over 5,000 cast bronze elements. The artist’s desire to create a “journey within the journey” is well communicated in the rendering of a “vortex in space” where multi-color epoxy terrazzo is used to bring the galaxies into a perspective.
The black and white epoxy color mixes were poured together simultaneously and a variety of seven different seashells were placed by hand in certain areas. Where the two colors converge, a special technique was implemented in order to create the visual effect of the colors meeting naturally.